Privacy Policy

We use your information to provide and improve our services:

When you purchase a travel eSIM data plan or a Travely Pro subscription, your payment is handled by PCI-DSS compliant third-party payment processors. We want you to understand exactly how this works:

• • Card details are entered through our payment processor and transmitted over an encrypted (TLS/SSL) connection.
• • Travely does not store your full card number, expiry date, or CVV/security code on its own servers.
• • We retain only the records needed to manage your order — such as the amount, currency, date, a payment reference or token, and the product purchased.
• • All prices and charges are processed in US dollars (USD).
• • Travely Pro subscriptions are billed through your app store or payment provider, which securely manages your stored payment method and automatic renewals.

Our payment processors handle card data under their own privacy policies and security obligations. We share with them only the information necessary to complete your transaction.

We share your information only in specific circumstances:

We retain your data based on the following principles:

• • Account data: Until you delete your account or request deletion
• • Purchase history (eSIM & Travely Pro): 7 years for tax and legal compliance
• • Payment information: As required by payment processors and regulations
• • Usage analytics: Aggregated and anonymized after 2 years
• • Support communications: 3 years for quality assurance

You can request data deletion at any time by contacting [email protected]. Some data may be retained for legal compliance.

We implement industry-standard security measures:

• • End-to-end encryption for sensitive data
• • PCI-DSS compliant payment processing with TLS/SSL encryption for all transactions
• • Regular security audits and penetration testing
• • Multi-factor authentication options
• • Secure data centers with 24/7 monitoring
• • Employee background checks and security training
• • Incident response procedures and breach notification

While we use reasonable security measures, no system is 100% secure. Please use strong passwords and keep your account information confidential.

Depending on your location, you may have the following rights:

To exercise these rights, contact us at [email protected] with proof of identity.

Travely is designed for users 13 years and older. We take children's privacy seriously:

• • We do not knowingly collect data from children under 13
• • Users 13-17 must have parental consent
• • Parents can request deletion of their child's data
• • We comply with COPPA and similar international regulations

If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

Travely operates globally and may transfer data internationally:

• • Data may be processed in the US, EU, and other countries
• • We use Standard Contractual Clauses for EU data transfers
• • We comply with GDPR, CCPA, and other applicable privacy laws
• • Local data residency requirements are respected where applicable

By using Travely, you consent to international data transfers necessary for service provision.

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

• • Material changes will be communicated via email or app notification
• • Minor updates will be posted on our website
• • Continued use constitutes acceptance of updated terms
• • You can review the full history of changes on our website

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Privacy Questions or Concerns?